SACHA is a feminist, non-profit, community-based organization that provides supports to people who have experienced sexualized violence at any point in their lives. We work to end violence and oppression through education, advocacy, outreach, coalition building, community partnerships, and activism.
McMaster Resources
Campus Emergency Services
These emergency services are available to students, faculty, staff and main campus visitors.

Main Campus Security Link to Website
Phone: Call (905)525-9140 x 24281
Alternative Phone: (905) 522-4135
Any University Phone: Dial 88
Inside Every Elevator on Campus: Direct Line

Emergency Phones Map Link to Emergency Phone Map
Emergency phones are located throughout the campus. Pick up the phone and it will directly dial campus security.

Emergency First Response Team (EFRT) Link to website
Located in the McMaster University Student Centre room 103, to the right of Compass. Only available on main campus.
Phone: (905)522-4135
On-Campus Services
If you or someone you are with is in need of immediate medical attention, call campus security at (905) 525-9140 x 24281.
Student Wellness Centre Link to website
The Student Wellness Centre is the place on campus for students to address their wellness needs. We provide a range of counselling options, medical services, and wellness programs so that students can get the most out of their McMaster experience, academically and personally!
Phone: (905)-525-9140 x 27700
Sexual Violence Prevention and Response Office Link to website
Our services are available to all members of the McMaster community, including undergraduate, graduate, and continuing education students, staff, faculty, medical residents, volunteers, visitors and visiting professors, and institutional administrators and officials representing McMaster University. Services include:
- Inclusive and Trauma-Informed Response and Support
- Prevention Education and Response Training
- Community Consultation and Referral
Call (905)-525-9140 ext. 20909
Food Collective Centre - MSU Link to website
The Food Collective Centre is McMaster’s on-campus food bank and food security resource. We are a service run by students dedicated to ensuring that food is always accessible to support food-insecure individuals. Our goals also include cultivating stronger food systems in the McMaster and surrounding community and advocating for systems to better accommodate and support students.
Phone: (905)-525-9140 ext. 27685
Women + Gender Equity Network (WGEN) Link to website
The MSU Women & Gender Equity Network (WGEN) is a peer support driven service that caters to women, trans folk, people who identify outside the gender binary, gender non-conforming folk and all survivors of sexual and gender-based violence from all gender identities. Located in MUSC 204.
Phone: (905)-525-9140 ext. 20265
Emergency Financial Support Link to website
Emergency Financial Support is a resource for students in a state of financial emergency such as:
- No money for food or rent
- Pending eviction from your place of residence
- Negative circumstances outside of your control
ONLINE / PHONE SERVICES
Employee and Family Assistance Program (Employees) Link to website
McMaster University is proud to offer the extended benefit of an Employee and Family Assistance Program (EFAP) with our partner, Telus Health.
Individuals can contact Telus Health through their website, app or by phone toll-free, 24 hours a day, 7 days a week to book appointments or access any EFAP service.
- Toll Free: 1.833.366.4544
- Visit: Telus Health Virtual Platform
- Download: LifeWorks Mobile App
Empower Me (Graduate Students) Link to website
24 hour counselling service funded by the GSA insurance plan.
Phone: 1-844-741-6389
We Speak Student Link to website
To meet and exceed the needs of all students across Canada, as more than just a health benefits program that serves and protects their interests, but a partner that puts the interests of all students first through transparent information and values.
Addictions
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
Off-Campus Services
Alcohol, Drug & Gambling Services (ADGS) Link to website
Alcohol, Drugs & Gambling Services (ADGS) provides information, counselling, and programs for individuals, families, and friends
ADGS is for:
- People with concerns about alcohol, drugs, or gambling
- People over age 21 for the alcohol and drug programs
- People over age 12 for the gambling programs
- Families and friends can call for information and support.
Phone: (905)546-3606.
Men's Addiction Service Hamilton (MASH) Link to website
24-hour/7-day-a-week crisis telephone support, residential withdrawal management, psycho-educational relapse prevention and recovery programming and treatment/next steps / referral planning, a very effective day program for clients in transition, a community tobacco addiction program and access to psychiatric sessions and a primary care physician through a partnership with the Shelter Health Network.
Phone: (905)527-9264
Womankind Addiction Service Call (905) 545-9100
Offers a safe, caring, and supportive place where women are welcomed and assisted by our specially trained team to assess and define the next steps regarding their substance use and recovery. Provides many services including 24/7 telephone/crisis support, withdrawal management, and supportive housing.
BIPOC Resources
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
Online/Phone Services
Black Youth Helpline Link to webiste
Serves all youth and specifically responds to the need for a Black youth specific service – offers multicultural youth helpline & services.
Phone – 1-833-294-8650
De dwa da dehs nye>s Link to website
Aboriginal Health Centre provides programming in 7 areas. Health Care (Doctors, nurse practitioners, and other health care professionals), Health Promotion, Our Health Counts, Advocacy Services, Children’s Programs, Mental Health Programming and Traditional Healing to the Indigenous community of Hamilton, Brantford & Niagara.
Hamilton 905-544-4320
Brantford 519-752-4340
Niagara 1-877-402-4121
Healing in Colour Link to website
A directory of BIPOC therapists who are committed to supporting BIPOC in all our intersections. By helping to connect the community in this way, we aim to revitalize a legacy of healing, liberation work and resiliency practices that have been lost/taken.
Hope for Wellness Link to website
Offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.
Phone – 1-855-242-3310
Native Women's Centre Link to website
The Native Women’s Centre provides safe, emergency shelter for all women regardless of age, ancestry, culture, place of origin or sexual orientation with or without children who are experiencing crisis in their lives due to family violence, homelessness, or conflict with the law. 24 hours per day, 7 days per week including all meals, emergency clothing and personal need items for all residents.
Phone: 1-888-308-6559
Talk 4 Healing Link to website
Indigenous women can get help, support, and resources seven days a week, 24 hours a day, with services in 14 languages
Phone: 1-855-554-4325
Food & Housing Emergency Resources
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
On-Campus Services
If you or someone you are with is in need of immediate medical attention, call campus security at (905) 525-9140 x 24281.
Food Collective Centre - MSU Link to website
The Food Collective Centre is McMaster’s on-campus food bank and food security resource. We are a service run by students dedicated to ensuring that food is always accessible to support food-insecure individuals. Our goals also include cultivating stronger food systems in the McMaster and surrounding community and advocating for systems to better accommodate and support students.
Email: fcc@msu.mcmaster.ca
Phone: 905-525-9140 ext: 93139
Emergency Financial Support Link to website
Emergency Financial Support is a resource for McMaster students in a state of financial emergency such as:
- No money for food or rent
- Pending eviction from your place of residence
- Negative circumstances outside of your control
emergency housing - off campus
Barrett Centre for Crisis Support Link to website
Barrett Centre for Crisis Support provides a safe environment in the community and responds to the needs of individuals, 16 years of age or older, who experience a mental health crisis and do not require a hospital stay. Counselling, short-term crisis bed stay and group treatment available.
Confidential and free services 24 hours a day, 365 days a year.
Phone: 1.844.777.3571
Flamborough Women's Resource Centre Link to website
The Flamborough Women’s Resource Centre offers individual counselling, employment counselling and transitional housing support.
Phone: (289)895-8580
Interval House Emergency Shelter Link to website
Interval House provides emergency shelter for women and their children. Emergency transportation may be provided at no cost. The shelter is located at 630 Sanatorium Rd. in Hamilton off of Garth and Mohawk.
24-hour Crisis Line: (905) 387-8881 (accepts collect calls)
Martha House Link to website
Martha House is a secure and accessible, 40-bed emergency shelter for women and their children who are homeless and fleeing violence and abuse.
24-Hour Crisis Line: 905.523.6277
https://www.goodshepherdcentres.ca/martha-house
emergency food - off campus
Hamilton Food Share Link to website
Hamilton Food Share is an emergency food bank hub that supplies healthy food to 12 food banks and hot meal programs across Hamilton.
2STLGBQIA+ Services
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
Online/Phone Services
Trans Lifeline Link to website
Trans Lifeline provides trans peer support for our community that’s been divested from police since day one. We’re run by and for trans people.
Canadian Phone: (877) 330-6366
American Phone: (877) 565-8860
Rainbow Health Ontario Service Provider Directory Link to website
Designed to help you find health and social service providers who have expressed a commitment to providing competent and welcoming care to LGBT2SQ people in Ontario.
Speqtrum Hamilton Link to website
This site is intended for members of Hamilton’s LGBTQ+ community, families and friends. It showcases important resources for community support with information about faith, health, law, and parenting for queer youth and families.
LGBT Youth line Link to website
Offers confidential and non-judgemental & informed LGBTTQQ2SI peer support through text, chat and email services. Get in touch with a peer support volunteer from Sunday to Friday, 4:00 PM to 9:30 PM
Text: 647-694-4275
Email: askus@youthline.ca
Medical Emergencies
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
Campus Emergency Services
These emergency services are available to students, faculty, staff and main campus visitors.

McMaster Security Services Link to website
Alternative Phone: (905) 522-4135 x 24281
Any University Phone: Dial 88
Inside Every Elevator on Campus: Direct Line

Emergency Phones Map View Emergency Phone Map
Emergency phones are located throughout the campus. Pick up the phone and it will directly dial campus security.

Emergency First Response Team (EFRT) Link to website
Located in the McMaster University Student Centre room 103, to the right of Compass. Only available on main campus.
Phone: (905) 522-4135
On-Campus Services
If you or someone you are with is in need of immediate medical attention, call campus security at (905) 525-9140 x 24281.
Student Wellness Centre Link to website
The Student Wellness Centre is the place on campus for students to address their wellness needs. We provide a range of counselling options, medical services, and wellness programs so that students can get the most out of their McMaster experience, academically and personally!
Phone: (905) 525-9140 x 27700
Off-Campus Services
Sexual Assault Centre - Hamilton (SACHA) Link to website
You are not alone. SACHA has been working for over forty years to support survivors of sexual assault while working to end violence and oppression.
Phone: (905) 525-4162
Hamilton Health Sciences Urgent Care Clinic - Main Street West Link to website
Staff and physicians at the UCC provide care for patients from 12 p.m. (noon) to 7 p.m., seven days a week. No appointments are required. Urgent care centres treat all ages: children and adults.
The Hamilton Health Sciences West End Clinic and Urgent Care Centre is a hub for various outpatient-based services.
The Urgent Care Centre is one of two in Hamilton and offers walk-in medical care for patients with urgent health concerns that can’t wait for a family doctor. It’s staffed by emergency room doctors and provides care for a range of issues including minor broken bones, respiratory illnesses, and minor infections.
Phone: (905) 529-7878
SJHH Urgent Care Centre, King Campus Link to website
Serving the Hamilton community, the St. Joseph’s Healthcare Hamilton King Campus Urgent Care sees more than 50,000 patients a year.
Patients are encouraged to visit Urgent Care only if and when their condition cannot wait for a scheduled doctor’s appointment.
Our Urgent Care Centre is fully staffed with doctors and nurses who are highly trained in emergency medicine and equipped to perform assessments as a result of blood tests, X-rays, and other diagnostic tests.
Phone: 905-573-7777
Mental Health Resources
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
On-Campus Services
If you or someone you are with is in need of immediate medical attention, call campus security at (905) 525-9140 x 24281.
Student Wellness Centre Link to website
The Student Wellness Centre is the place on campus for students to address their wellness needs. We provide a range of counselling options, medical services and wellness programs so that students can get the most out of your McMaster experience, academically and personally!
Phone: (905)525-9140 x27700
Off-Campus Services
Barrett Centre for Crisis Support Link to website
Barrett Centre for Crisis Support provides a safe environment in the community and responds to the needs of individuals, 16 years of age or older, who experience a mental health crisis and do not require a hospital stay. Counselling, short-term crisis bed stay, and group treatment available.
Confidential and free services 24 hours a day, 365 days a year.
Phone: (905) 529-7878
St. Joseph's Healthcare - Charlton Campus Link to website
St. Joseph’s Healthcare Hamilton has Emergency Psychiatry Services at 50 Charlton Avenue East, Hamilton.
St. Joseph’s Healthcare Hamilton (SJHH) is the regional leader in the provision of psychiatric care and research, innovating programs to help radically reduce the disability and stigma associated with mental illness and addiction. Specifically, St. Joseph’s is a leader in the areas of early intervention, outreach services, rehabilitation, recovery and integration into the community.
Online/Phone Services
Canadian Mental Health Association Waterloo Wellington Crisis Services Link to website
The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health, or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 350 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. We also provide visiting/satellite services in Arthur, Shelburne, Erin, and Palmerston.
Phone: 1-844-437-3247
COAST (Available 24/7) Link to website
The Crisis Outreach and Support Team (COAST) is a partnership between Mental Health Workers at St. Joseph’s Healthcare and specially-trained officers of the Hamilton Police Service. The program serves the residents of the City of Hamilton who have serious mental health issues and are in crisis.
Phone: 905-972-8338
Toll Free: 1-844-972-8338
ConnexOntario Link to website
Provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness, and/or gambling – 24/7 confidential, and free.
Download the (free) app – ConnexGO – with links to resources, chat, and crisis lines.
Phone: 1-866-531-2600
Distress Centre Halton Link to website
Distress Centre Halton provides telephone and online support to people in our community to better cope with crisis, loneliness, and emotional stress. Having the support of a friendly person who cares about your feelings and what you’re going through can make all the difference.
Call one of our toll-free numbers any time you need to talk. We are available 24/7, 365 days a year.
Burlington: 905-681-1488
Halton Hills/Milton: 905-877-1211
Hamilton: 905-561-5800
Oakville: 905-849-4541
Distress Centre Niagara Link to website
We provide support to individuals in distress or crisis and education to the Niagara community which assists people to take ownership of personal choices and manage their lives in a healthy manner.
For immediate help in the Niagara Region please call our 24-hour crisis line:
• St. Catharines, Niagara Falls And Area – 905-688-3711
• Port Colborne, Wainfleet and Area – 905-734-1212
• Fort Erie and Area – 905-382-0689
• Grimsby, West Lincoln – 905-563-6674
Empower Me (Graduate Students) Link to website
24/7 Accessible counselling services
No issues are too big or small. Request support for depression, anxiety, grief, relationship problems, adjusting to life in a new country, addictions, mild substance abuse, educational conflict, disordered eating, and more.
Through Empower Me, counselors are completely qualified to support students in crisis. What’s great about Empower Me is that you don’t need to be in crisis in order to take advantage of their services. You could speak to a life coach about subjects like personal performance, well-being, and growth, career, relationships, and finances.
Phone: 1 (833) 628-5589 (toll-free) from anywhere in North America to be directly connected to the Empower Me Clinical Response Center.
Good2Talk (student help line) Link to website
Free, confidential post-secondary student helpline open 24/7 that provides professional counselling and information and referrals for mental health, addictions and well-being.
Phone: 1(866)925-5454
Employee and Family Assistance Program (employees) Link to website
McMaster University is proud to offer the extended benefit of an Employee and Family Assistance Program (EFAP) with our partner, Telus Health.
Individuals can contact Telus Health through their website, app or by phone toll-free, 24 hours a day, 7 days a week to book appointments, or access any EFAP service.
- Toll Free: 1.833.366.4544
- Visit: Telus Health Virtual Platform
- Download: LifeWorks Mobile App
- Phone: 1-800-663-1142
Hope for Wellness Link to website
The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.
Phone and chat counselling is available in English and French. On request, phone counselling is also available in:
- Cree
- Ojibway
- Inuktitut
We Speak Student (undergraduate students) Link to website
24 hour counselling service funded by the MSU insurance plan.
Phone: 1-877-234-5327
Women’s Health Resources
In case of emergency call 9-1-1 or text 9-1-1 (pre-registration is required).
On-Campus Services
If you or someone you are with is in need of immediate medical attention, call campus security at (905) 525-9140 x 24281.
Sexual Violence Prevention and Response Office Call (905)525-9140 ext. 20909
Supports and informs about sexual, intimate partnership or family violence including rape. Can meet in person and be of assistance in connecting with further resources. Located in MUSC 212 (online / phone services available)
Women + Gender Equity Network (WGEN) Learn More
WGEN is the MSU Women + Gender Equity Network, a peer support driven service that caters to women, trans folk, people who identify outside the gender binary, and all survivors of sexual and gender-based violence of all gender identities. WGEN provides a safe(r) space on campus in MUSC 204, it acts as a place for people to go and feel safe, talk about articles and issues in the media, make friends, and bond through common experiences. The space also has a physical library with a number of resources available for the McMaster community to use.
Along with facilitating our safe(r) space, we hold social events to build community, workshops to educate all folks, and programs and campaigns to advocate and educate on behalf of and with the groups we were created to support.
Off-Campus Services
Flamborough Women's Resource Centre Call (289)895-8580
The Flamborough Women’s Resource Centre offers individual counselling, employment counselling and transitional housing support.
17 Main St. South, P. O. Box 1499, Waterdown, ON L0R 2H0
Interval House Emergency Shelter Call (905)387-8881
Interval House provides emergency shelter for women and their children. Emergency transportation may be provided at no cost. The shelter is located at 630 Sanatorium Rd. in Hamilton off of Garth and Mohawk.
24-hour Crisis Line: (905) 387-8881 (accepts collect calls)
Martha House Call (905)523-8895
Martha House is a secure and accessible, 40-bed emergency shelter for women and their children who are homeless and fleeing violence and abuse.
25 Ray St. North
Hamilton, ON
24-Hour Crisis Line: 905.523.6277
https://www.goodshepherdcentres.ca/martha-house
Native Women's Centre Call 1-888-308-6559
The Native Women’s Centre provides safe, emergency shelter for all women regardless of age, ancestry, culture, place of origin or sexual orientation with or without children who are experiencing crisis in their lives due to family violence, homelessness, or conflict with the law. 24 hours per day, 7 days per week including all meals, emergency clothing and personal need items for all residents.
Sexual Assault Centre - Hamilton (SACHA) Call (905)525-4162
SACHA supports survivors of sexual assult while working to end violence in our community. Programs include 24/7 support line, counselling, outreach and education.
75 MacNab St. South, 3rd Floor, Hamilton, ON
Women's Centre of Hamilton Call (905)522-0127
Women’s Centre of Hamilton offers individual counselling, employment counselling and peer support programming.
100 Main Street East, Suite 205
Hamilton, ON L8N 3W4
Online/Phone Services
Assaulted Women’s Helpline Call 1-866-863-0511
Free, anonymous and confidential telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of abuse.
We provide crisis counselling, safety planning, emotional support, information and referrals accessible 24/7/365.
TTY: 1.866.863.7868
COAST (Available 24/7) Call (905)972-8338
COAST (Crisis Outreach and Support Team) answers the crisis line 24-7. We try to pick up every call, but occasionally all our lines are busy. Please leave a brief message and we will call you back, usually within 10 minutes.
Employee and Family Assistance Program (employees) Call 1-800-663-1142
(McMaster employees) 24 hour counselling services through Homewood Health provided by Human Resources Services
Hope for Wellness Learn More
The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.
Phone and chat counselling is available in English and French. On request, phone counselling is also available in:
- Cree
- Ojibway
- Inuktitut